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warranty and returns

Warranty

All products* have a 1 year warranty when it comes to production failliures.

(*Except for nutrition products and individualised made products) 

Returns

The legislation in the Netherlands dictates that you have the right to return your delivered goods within 14day without giving any reason. The only requirement is that the goods are absolutly not used. If you return your goods you need to pay for the shipping costs. Please send us an email and please put in your order number so that we know that the package is being returned. Let us know if you like to exchange the products for something else or if you want your money back. 

Please make sure the goods are packed properly.  

Non-returnable List
In order to protect the health and safety of our customers and maintain our unsurpassed quality standards, we are unable to accept returns on certain items, even in new, unopened condition.

The following list includes many of the items we cannot accept for return, but is not comprehensive. Please see the individual product descriptions for additional details regarding returns for specific items.

- Undergarments
- Mouthguards
- Protective Cups
- Compression Shorts
- Training Masks
- Supplements
- Preventative Care Products
 

How to return your products?

Returning your goods is easy!
- Return your goods within 14 days.
- If your products is in it's warranty period or due to a wrong shipment this will be free.

Please make sure the package is sealed properly.

Please send your returns to:

K1shop
T.a.v. Retouren
Tegelseweg 84
5912 BK Venlo
The Netherlands


Please read our terms and conditions for all the details